Complaints Procedure

We are committed to providing a high standard of service to all our clients. If you are not satisfied, please follow this procedure.

Step 1 — Contact us directly

Please submit your complaint in writing (by email or post) to:

Shidai Property Management Ltd
71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: hello@shidai.co.uk

We will acknowledge your complaint within 3 working days and provide a full written response within 15 working days.

Step 2 — Escalation

If you remain dissatisfied after our final response, or if we have not resolved your complaint within 8 weeks, you may refer the matter to our independent redress scheme:

The Property Redress Scheme (PRS)
Membership No. PRS040870
Website: www.theprs.co.uk
Telephone: 0333 321 9418
Email: info@propertyredress.co.uk

Complaints must be referred to PRS within 12 months of our final response.